Registering as a User

Before accessing Provider Portal, most users must register (click to see Exceptions to Registration). This process is managed by a Wizard that displays the appropriate pages according to your user role. Depending on your role, you will be entering information about your login, as well as information about your plans, groups, etc. To make the registration process go as quickly and easily as possible, please have the following information available before you begin:

A valid and accessible Email address for the person or office that you will be registering.
A tax ID number (TIN), health plan ID, group ID, or other unique identifier.
Telephone and fax numbers for the person or office that you will be registering.
A user name and password.

Important: Completing this registration constitutes a representation that you have been authorized to receive access to protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA) on behalf of the organization listed.

Note: In most registration pages, if you need to interrupt registration, you can click a Exit Registration button to save any of the information you have entered up to that point and exit. You can finish the registration process later.

Follow these steps to register as a Provider Portal user:

	From the Provider Portal User Login page (www.providerportal.com), click the REGISTER NOW link. The system displays the Welcome page. This page displays a list of information that is required for registration. Check to be sure you have all the information you will need. If you need to gather information before registering, click Exit Registration and start again later. When you are ready to register your site, click the Begin button. The Website user Agreement is displayed.
	Read the Website Usage Agreement Statement and, if you agree to the provisions, click the I Agree button to continue with the next page in the registration process, the User Role page.
	Select the type of role that should be associated with your Provider Portal account from the User Role page. The options are: Ordering Provider Servicing Provider/Billing Office Health Plan Representative Note: Your Provider Portal user privileges are assigned by the type of AIM Affiliation you've selected. AIM will verify the affiliation you've selected before granting access to the system. Click Next when done. The Location Information page is displayed.
	Select a state from the drop-down list in the Location Information page and click Next. The state that you select will help determine the type of Provider Portal registration that is required for your facility.
	The following process occurs at this point: For Ordering & Servicing Provider, if there are multiple health plans available to your account, the Health Plan Information page for Ordering and Servicing Providers is displayed. This page lists all available health plans with a checkbox to the left of each plan. Click the boxes next to each plan that your group is associated with and click Next. The Registration Summary page is displayed. For Health Plan Representatives, the Health Plan Information page for Health Plan Representatives is displayed. Select your plan from the drop-down list of plans and click Complete Registration. The Registration Summary page is displayed. Continue with Step 10 below.
	The User Information page allows you to enter your name, address, and other account information that will be associated with the User ID that you are creating. Complete the information fields and click Next, the Account Information page is displayed.
	The Account Information page lets you create your User ID and password for your account. Enter the following information: Create User Name: Your password must be between 4 and 15 characters in length consisting of a combination of letters and numbers. The password cannot be the same as your User Name. Create Password: Your password must comply with AIM security standards. Verify Password: The information in the Password and Verify Password fields must be the same. Security Question: Displays a list of predefined questions from which to choose. Answer: Enter your answer for the Security Question. Be sure you can remember this answer.
	The Notification Preferences page is displayed. Changes in your case status and AIM production release/system down messages are examples of notifications. If you click the Yes radio button and select the mode of notification, you will receive case status and AIM systems notifications.
	Click Next to save the changes that you have made. The system validates all of the required fields that you have entered and one of the following occurs: If there is only one health plan associated with your account, that health plan is automatically selected and the Registration Summary page is displayed. Continue with Step 10 below. If there are multiple health plans available to your account, the Health Plan Provider Association page is displayed, which allows you to select the health plan(s) associated with your account. Select the associated health plan, enter your provider TIN or PIN number if requested, and click Next.
	Review your information in the Registration Summary page, which displays all of the information you have entered during this registration session. If there are any changes to be made, click the Edit link in the Registration Summary. The system returns you to the User Information page. You can change any of the information previously entered on this page. If the information is accurate, click the Complete Registration button. A page is displayed telling you that "Your e-mail Key Has Been Sent." Once AIM has verified your information, you will receive an e-mail at the e-mail address that you entered during registration letting you know you have successfully registered. Click the Web link in the e-mail and log into Provider Portal. Note: Once you have registered as a user, you may want to go to the Manage My Groups page to link providers or sites to your account. Select Manage My Groups from the Profile Manager menu and click the Edit link for the desired group or health plan.